Terms & Conditions
Dr. Vivneet’s Vardaan Hospital, Patiala
These terms govern registration, treatment, billing, and conduct for all patients and attendants at the hospital.
Registration
All patients must complete the hospital registration process and provide accurate personal and medical information.
Medical Records
Patients are required to provide complete and correct information regarding their medical history, medications, allergies, and previous treatments.
Admission
Admission is subject to the availability of beds and the assessment of the treating doctor.
Treatment
The hospital and its medical team will provide treatment according to the patient's medical condition and accepted medical standards.
Consent
Patients or their authorized attendants must provide informed consent before surgeries, procedures, investigations, or other treatments wherever required.
Emergency Care
In emergency situations, necessary medical treatment may be initiated as per medical protocols to protect the patient's life and health.
Hospital Charges
Patients are responsible for payment of all applicable consultation, treatment, investigation, procedure, room, nursing, pharmacy, and other hospital charges.
Advance Payment
The hospital may require an advance deposit at the time of admission or before certain procedures.
Final Bill
The final bill will be prepared based on the actual services and treatment provided during the hospital stay.
Discharge
Patients must clear all outstanding dues before discharge, except where otherwise permitted by the hospital.
Insurance/TPA
Insurance claims and approvals are subject to the terms and conditions of the respective insurance company/TPA. The hospital cannot guarantee claim approval.
Medicines & Consumables
Medicines, surgical items, implants, consumables, and other materials used during treatment will be charged as applicable.
Visitors
Visitors and attendants must follow hospital visiting hours, safety rules, and instructions issued by hospital staff.
Patient Attendant
The number of attendants permitted with a patient may be restricted according to hospital policy and the patient's clinical requirements.
Discipline & Conduct
Abusive, threatening, violent, or inappropriate behaviour towards doctors, nurses, staff, patients, or visitors will not be tolerated.
Hospital Property
Patients and attendants are responsible for any loss or damage caused to hospital property due to negligence or intentional acts.
Valuables
Patients are advised not to keep valuables, cash, jewellery, or expensive personal belongings in the hospital. The hospital may not be responsible for loss of unattended valuables.
Infection Control
Patients and attendants must comply with all infection-control, hygiene, and safety instructions.
Photography/Recording
Photography, video recording, or audio recording within restricted hospital areas may require prior permission from hospital management.
Smoking & Alcohol
Smoking, consumption of alcohol, and use of prohibited substances are strictly prohibited within hospital premises.
Discharge Against Medical Advice (DAMA)
If a patient chooses to leave against medical advice, the patient/attendant may be required to sign the appropriate declaration acknowledging the associated risks.
Patient Privacy
The hospital will maintain confidentiality of patient information in accordance with applicable laws and hospital policies.
Consent for Communication
Patients may be contacted regarding appointments, treatment, billing, reports, and other hospital-related matters through the contact details provided during registration.
Complaints & Grievances
Patients or attendants may approach the hospital's designated grievance/complaint desk for concerns or complaints.
Policy Changes
The hospital reserves the right to amend its policies, procedures, and applicable charges from time to time, subject to applicable laws and regulations.
Applicable Law
All hospital services and disputes will be governed by the applicable laws and regulations of India.