Private Policy
Dr. Vivneet’s Vardaan Hospital, Patiala
This Privacy Policy explains how we collect, use, store, protect, and disclose personal, medical, and other information in connection with the healthcare services provided by the Hospital.
1. Information We Collect
We may collect information that is reasonably necessary for providing healthcare and operating our Hospital, including:
This information helps us identify patients, provide appropriate medical care, manage hospital services, communicate when necessary, and maintain accurate patient records.
A. Personal Information
- Full Name
- Age and Date of Birth
- Gender
- Residential address
- Mobile/telephone number
- Email address
- Identification details
- Emergency contact information
- Patient registration and admission details
B. Medical and Health Information
- Medical history
- Presenting complaints and symptoms
- Clinical examination details
- Diagnosis and treatment information
- Prescriptions and medication history
- Allergies and relevant medical conditions
- Laboratory and diagnostic reports
- Imaging and scan reports
- Surgical and procedure records
- Nursing and clinical notes
- Discharge summaries
- Referral and follow-up information
C. Billing, Insurance and Government Health Scheme Information
Where applicable, we may collect and process:
- Billing and invoice information
- Insurance policy details
- TPA information
- Claim-related information
- Ayushman Bharat / PM-JAY information
- Government health-scheme documentation
- Payment-related information
2. How We Use Personal Information
Vardaan Hospital may use personal information for legitimate healthcare, administrative, legal, and operational purposes, including:
- Patient registration and identification
- Providing medical consultation and treatment
- Emergency and critical care
- Maintaining medical records
- Diagnostic and laboratory services
- Admission and discharge procedures
- Appointment scheduling
- Billing and payment processing
- Insurance and TPA claim processing
- Ayushman Bharat / PM-JAY processing, where applicable
- Communicating appointment and healthcare-related information
- Follow-up and continuity of care
- Patient safety and quality improvement
- Hospital administration
- Internal audits and authorized quality assessments
- Preventing fraud, misuse, and unauthorized activities
- Complying with applicable laws, regulations, and government requirements
3. Confidentiality of Patient Information
Vardaan Hospital respects the confidentiality of patient information.
Access to medical records and personal information is restricted to authorized doctors, nurses, healthcare professionals, employees, and service providers who require such information for legitimate healthcare, administrative, legal, or operational purposes.
We take reasonable measures to prevent unauthorized access, use, disclosure, alteration, or loss of patient information.
4. Disclosure and Sharing of Information
We may disclose relevant information where reasonably necessary and legally permitted to:
- Doctors and healthcare professionals involved in the patient’s care
- Nurses and other authorized healthcare personnel
- Diagnostic laboratories and healthcare providers
- Pharmacies and other service providers involved in patient care
- Insurance companies and authorized TPAs
- Ayushman Bharat / PM-JAY authorities, where applicable
- Government and regulatory authorities
- Courts, law-enforcement agencies, or other competent authorities where legally required
- Authorized technology, IT, and administrative service providers
The Hospital will seek to limit disclosure to information reasonably necessary for the relevant purpose.
5. Patient Consent
Where consent is required, Vardaan Hospital will obtain appropriate consent before collecting, using, or disclosing personal information, except where processing or disclosure is permitted or required by applicable law.
Consent may be obtained for purposes including:
- Medical treatment and procedures
- Sharing relevant medical information with another healthcare provider
- Insurance and TPA processing
- Government health-scheme processing
- Communication through telephone, SMS, email, or other channels
- Photographs, videos, testimonials, or other promotional material
Consent for medical treatment and consent for promotional use of patient-identifiable material shall be treated as separate matters wherever applicable.
6. Photographs, Videos and Testimonials
The Hospital may use photographs, videos, or testimonials for healthcare, educational, administrative, security, or promotional purposes only in accordance with applicable law and appropriate authorization or consent.
Patient-identifiable photographs, videos, or testimonials will not ordinarily be used for marketing, advertising, social-media, or promotional purposes without appropriate consent, except where otherwise permitted by law.
7. CCTV Surveillance
CCTV cameras may be installed and operated in appropriate areas of the Hospital for:
- Patient and visitor safety
- Staff safety
- Hospital security
- Prevention and investigation of theft or unauthorized activities
- Incident investigation
CCTV footage may be accessed only by authorized personnel and may be disclosed to competent authorities where legally required.
CCTV cameras will not ordinarily be installed in areas where individuals have a reasonable expectation of privacy, including washrooms and changing areas.
8. Data Security
Vardaan Hospital takes reasonable administrative, technical, and physical measures to protect personal and medical information against:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Loss
- Alteration
- Destruction
- Accidental disclosure
Although we take reasonable security measures, no electronic system or method of transmission can be guaranteed to be completely secure.
9. Medical Records and Data Retention
The Hospital may retain patient records and personal information for as long as reasonably necessary for:
- Continuity of healthcare
- Medical and clinical requirements
- Legal and regulatory obligations
- Insurance and claim processing
- Hospital administration
- Quality and safety requirements
- Resolution of complaints or disputes
Certain records may be retained for longer periods where required by applicable law, regulatory requirements, professional standards, or legitimate healthcare purposes.
10. Children’s Information
As a healthcare provider, Vardaan Hospital may provide services to children and may collect and process information relating to minors.
Where applicable, information may be collected or processed with the involvement or authorization of a parent, guardian, or legally authorized representative, subject to applicable law.
The Hospital takes reasonable measures to protect children’s personal and medical information.
11. Third-Party Service Providers
The Hospital may engage authorized third parties to provide services such as:
- Hospital management software
- IT and technical support
- Laboratory and diagnostic services
- Payment processing
- Insurance and TPA services
- SMS and email communication
- Data storage and hosting
- Website maintenance
- Security and facility-management services
Such service providers may access information only to the extent reasonably necessary to perform their services and subject to applicable confidentiality, security, and legal requirements.
12. Website and Cookies
Our website may collect certain technical information, including:
- IP address
- Browser type
- Device information
- Date and time of access
- Pages visited
- Cookies and similar technologies
Such information may be used to maintain website security, improve functionality, analyze website performance, and provide a better user experience.
13. Patient Rights
Subject to applicable law and hospital procedures, patients may contact Vardaan Hospital regarding:
- Access to their personal information
- Correction of inaccurate information
- Questions regarding the processing of their information
- Withdrawal of consent where legally applicable
- Privacy-related complaints
- Other lawful requests relating to their personal information
The Hospital may require reasonable identity verification before processing certain requests.
14. Emergency Medical Situations
In an emergency, Vardaan Hospital may collect, use, or disclose relevant information where reasonably necessary to:
- Provide urgent medical treatment
- Protect the patient’s vital interests
- Coordinate emergency care
- Protect the safety of patients or others
- Comply with applicable legal requirements
15. Legal and Regulatory Compliance
The Hospital may collect, use, preserve, or disclose information where necessary to comply with applicable laws, regulations, court orders, government directions, public-health requirements, insurance requirements, or other lawful obligations.
16. Privacy and Grievance Officer
For any privacy-related question, concern, or complaint, patients may contact the Hospital’s designated Privacy/Grievance Officer.
Privacy/Grievance
Email: vardaan.hospital1@gmail.com
Phone: 8699954200
Address: Dr. Vivneet’s Vardaan Hospital,
35-A, Near Leela Bhawan, Bank Colony,
Patiala, Punjab – 147001
17. Changes to This Privacy Policy
Vardaan Hospital may update this Privacy Policy periodically to reflect changes in healthcare services, technology, hospital practices, or applicable legal and regulatory requirements.
Any updated version will be published with a revised “Last Updated” date.
18. Contact Us
Dr. Vivneet's Vardaan Hospital
35-A, Near Leela Bhawan, Bank Colony,
Patiala, Punjab – 147001
Phone: 8699954200
Email: vardaan.hospital1@gmail.com
Website: vardaanhospital.in